User Data Deletion Policy

User Data Deletion Policy

Effective Date: 1st January 2025
Last Updated: 1st January 2025

At Zen Avenue, we value your privacy and are committed to giving you control over your personal information. This policy explains how users can request deletion of their personal data and how we handle such requests.


1. What Data We Collect

We may collect personal data such as:

  • Full name

  • Email address

  • Phone number

  • Business details

  • Project-related communication

  • Analytics or usage data (via third-party tools)

This data is collected through forms, direct contact, or cookies to help us provide services and support.


2. Your Right to Request Deletion

You have the right to request that we delete your personal data from our systems at any time, subject to any legal or contractual obligations that require us to retain it.


3. How to Request Deletion

To request the deletion of your personal data:

Email us at: info@zenavenue.co.ke
Subject line: β€œData Deletion Request – [Your Full Name]”

In your email, please include:

  • Your full name

  • Email address used with Zen Avenue

  • A brief statement requesting data deletion

We may require verification of your identity before proceeding.


4. What Happens After a Request

Once we receive your request and confirm your identity:

  • We will delete your personal data from our records within 30 days

  • We will confirm once the deletion is complete

  • In some cases, we may retain certain data to comply with legal obligations or resolve disputes


5. Third-Party Services

If your data is stored with third-party providers (e.g., email platforms, analytics tools), we will notify them to process deletion where applicable. However, we are not responsible for data stored independently by you or other third parties.


6. Exceptions

We may retain data:

  • Required for legal or regulatory compliance

  • Needed to complete a transaction or fulfill a service you previously requested

  • In anonymized form, which no longer identifies you


7. Contact Us

If you have questions about this policy or your data rights:

πŸ“§ info@zenavenue.co.ke
🌐 Zen Avenue Website